FAQs

Q?I’d like to bring my computer in for service. Why doesn’t Berkeley Computer Services have a store?

There are several reasons why we choose not to have a brick and mortar location:

Reduced Overhead Costs: Operating without a physical location can reduce costs associated with rent, utilities, and maintenance, allowing the company to offer its services at a more competitive price.
Increased Flexibility: Not having a physical location can allow the company to provide its services from anywhere, making it easier to accommodate customers who are not located in the same area.
Improved Scalability: Operating without a physical location can make it easier for the company to expand its customer base and reach new markets, as it is not limited by the constraints of a physical location.
Better Focus on Technology: By not having a physical location, the company can focus its resources on technology and service delivery, rather than maintaining a physical space.
Improved Response Time: Operating remotely can allow the company to respond to customer needs and resolve issues more quickly, as technicians do not need to travel to the customer’s location.
Better Work-Life Balance: Operating without a physical location can provide a better work-life balance for the company’s employees, as they can work from home or remotely, reducing their commute time and allowing them to have a more flexible schedule.

In conclusion, we chose not to have a brick and mortar location over 30 years ago and have never regretted that choice.

Q?Where are you located?

We are located in Bayville, Ocean County, New Jersey. We are not a “brick and mortar” physical store location and no carry-in or drop-off services are provided. All services are provided at the customer’s home or office or via remote connection.

Q?Do you repair smart phones, iPhones, tablets, iPads and similar devices?

We do not offer any hardware repair on smart phones, iPhones, tablets, iPads, game consoles, portable media players and similar devices.

Q?Do you repair cracked or broken laptop screens?

In general we do not repair cracked or broken laptop screens. This includes any physical damage to a screen and dark screens where the backlight has failed.

Q?My laptop or smartphone doesn’t seem to connect to my WiFi in all parts of my home. Can you help?

When your portable device doesn’t want to connect to your home WiFi network in all parts of your home or office building we can definitely help. Wireless networks can be enhanced and extended and interference from other neighboring networks can be adjusted or eliminated.

Q?My printer does not print. It may be out of ink or jammed, can you fix it?

We are experts at resolving communication issues between your devices and your printer. We do not, however, perform physical repairs on printers or scanners involving ink cartridge problems, problems picking up paper, poor print quality, etcetera. Unfortunately modern home and small office printers are largely a non-repairable item.

Q?I accidentally deleted some important files. Can you recover them?

Yes we can – in fact we are experts in data recovery – the art of recovering lost information. We’ve successfully recovered everything from family photos to vital business records and tax returns. Don’t attempt recovery yourself using free software found on the internet. Call us. The less the computer is used prior to us being able to look at it the better the chances are that we can recover your files. Under no circumstances should you install anything on the computer until we complete the recovery of your files.

Q?I’m worried about all of the news stories concerning ransomware. Can you help protect against cybercrime?

Yes we can – and in recent years we’ve helped to protect many small businesses, home offices, and individuals worried about losing their files and personal information to cyber-criminals or hackers. Please call us to discuss a solution appropriate for your needs.

Q?I have an old computer that no longer turns on but may have important information on it. Can you help me to transfer the files to another device?

Yes we can absolutely help to transfer your files to another computer or to some other form of storage where you can access your family photos, documents, etc. The only thing that can not be transferred is licensed software for which you no longer have the media or license key. We can also assist with removing your information from old computers so that they can be properly disposed of without your files on them.

Q?I think I may have been hacked or that my computer is infected with a virus or spyware. Can you clean it up and remove any unauthorized access?

We are experts at the detection and removal of unauthorized access programs, spyware, malware, malicious software programs and virus infections. From bloatware and adware that’s annoying but not necessarily malicious all the way through to key-loggers and malicious remote control programs we can clean up your computer and recommend measures to protect you going forward.